Essential Amino does not provide research or application guidance beyond basic storage and expiration information. Inquiries related to these matters will not receive a response
Orders typically ship the same day then take around 3-5 business days to arrive. Please advise that this may be longer based on the third party ship times.
As of now we only ship within the United States
Contact us immediately to correct the address. If your order has already shipped, it must be returned to us before reshipping.
We trust Fedex and UPS for all of our shipments to ensure the quickest delivery.
We highly recommend against using shipping forwarders as customers have had tons of issues with them before. Use a shipping forwarder at your own risk.
Orders are typically processed and shipped the same day M-F. As we ship from within the USA, expect fast delivery no matter your chosen payment method. Please note that during global disruptions or holidays, delays may occur due to reduced staff at the courier.
Delivery time estimates on our site are approximate and not guaranteed. Once an item leaves our facility, it is under the control of the carrier. If there’s a significant delay, we will work with you to find a satisfactory solution, including offering discounts or partial refunds.
While this is extremely unfortunate we always make it our goal to get products out especially those with expedited shipping as fast as possible. Once a product leaves our warehouse it is out of our control, and at times the postal service takes longer than they should. If this happens please reach out to our customer service team at [email protected] where we will make the issue right.
Please check your spam/junk folder. Our system sends automated emails including order confirmations, shipping updates, and tracking information. If you haven’t received these, feel free to contact us at [email protected] for assistance.
If your order doesn’t seem to process, reach out to our support team at [email protected]
Essential Amino does not provide research or application guidance beyond basic storage and expiration information. Inquiries related to these matters will not receive a response
Email [email protected] with your order number, a clear photo of the damage, and a description. We will arrange a free reshipment of the damaged product.
Contact us, and we will promptly reship the correct items free of charge.
Due to the nature of our products, we cannot accept returns. However, we will resolve any issues with your order promptly.
Refunds are handled on a case-by-case basis by our customer support team. Provide the following information when inquiring about a refund:
Our goal is to resolve all customer issues fairly. Due to the complex nature of refunds at times we will typically seek to correct the issue through other means like reshipping the correct products.
Essential Amino does not provide research or application guidance beyond basic storage and expiration information. Inquiries related to these matters will not receive a response
Lyophilized (freeze-dried) peptides are stable at room temperature for up to two years. Once reconstituted, store them in a cold environment to maintain their integrity.
Our products undergo HPLC testing at a reputable 3rd party lab. For testing results on our products you can visit the COA page here, or you can find testing under product pages.
Research Material should only be handled by licensed researchers in an official accredited research lab
While peptides do not expire we do theorize that they may degrade which may impact the reliability of your research work. For this reason we recommend researching with them within one year of purchasing
Essential Amino does not provide research or application guidance beyond basic storage and expiration information. Inquiries related to these matters will not receive a response
This is a rare system error. Please email [email protected], and we will ensure your order is processed correctly.
We make it our goal at Essential Aminos to provide you with easy and secure payment options. Unfortunately despite us following all rules and regulations perfectly, certain payment processors are not able to or become not able to work with us leading to us having to not accept them anymore.
If you have any additional questions or concerns, feel free to contact our support team at [email protected].
