Due to the sensitive nature of our peptide products, we generally do not accept returns. However, if your product arrives damaged, please contact us immediately at [email protected] for assistance.
If you believe an item is missing from your order, please contact us. After verifying your claim, we will promptly send the missing item. For quality control, all orders are documented and photographed before shipping to prevent fraudulent claims.
Refunds are handled on a case-by-case basis by our team. Please note if the issue is not directly caused by us, we will not issue a direct refund. Examples of these instances include, but are not limited to, the following:
Instead, we will provide a free reshipment or store credit equal to your order value.
Refunds can often be costly due to credit card processing fees, so we aim to resolve issues in a way that ensures you still receive full value from your order.
If the issue does fall on us, we would be more than happy to discuss the possibility of a refund, but this does not mean we can guarantee a refund.
If your return is approved, your refund will be issued minus the original shipping charges and a 15% restocking fee. For return shipping labels and instructions, please email [email protected].
We take chargebacks very seriously and will consider them as fraud if used inappropriately. A change of mind about a product does not constitute grounds for a fraudulent usage claim. If you have any issues with a product, please contact us first to explore your options.
For more information on consumer rights, please refer to the Fair Credit Billing Act.
